Horrible experience on my first time. Booked appoi...

Horrible experience on my first time. Booked appointment ahead of time and when I went in the lady on desk tells me that she gave away my spot to walk in thinking that is me. How very professional? She obviously cares to take your name and number when you call in for appointment but does not think it would be nice to verify once some one checks in amd wasnt even much apologetic. Never never going there again...