Lillian M

Review of Upper Valley Medical Center

Horrible discharge planning. We live out of state ...

Horrible discharge planning. We live out of state and had a close family relative get admitted who was confused and had a bad infection. There was an issue with verifying insurance and the bottom line is if the social worker thinks you have no insurance they want you out whether it is safe or not. The attending physicians were fine, we were told two different dc plans. The physicians were saying dc to short term facility for additional care but the case manager and social worker were pushing for our relative to go home even though they lived alone. We were at the hospital 4 days and the day we left we thought a transfer was happening that didn t occur. My relative did have insurance and additional benefits that were not correctly verified beforehand. As we were driving out of state we were getting multiple phone calls from the social worker one even asking us if our relative could write a check for payment when they were in no shape to do so. She wanted our relative out of the hospital that night. No one in social work seemed to listen or coordinate well in the time we were physically there, if a patient has any issue with mental health they don t want to know about it. Nurses were nice and doctors were fine.