Does anyone know how to file a complaint or report...

Does anyone know how to file a complaint or report this insurance company? They shouldn t be allowed to operate, it s been over a month and no one has returned my phone calls and my car hasn t been to any repair shop, appraisal, NOTHING!!! I ve called EVERY DAY. They re not listed on the BBB. Please anyone with info on how to report this company please respond! They need to be shut down, never experienced a complete lack of professionalism, lack of outreach and lack of information from any company. Melissa Gomez is my assigned adjuster from AFA Claim Services and she hasn t been professional nor courteous to respond nor her supervisor