My family and I had not been anywhere (not even a ...

My family and I had not been anywhere (not even a restaurant) since the quarantines in April. We decided to take a trip And trust this property with our safety for 2 reasons... 1. I used to work for corporate Marriott International for 5 years and knew JW Marriott s standard of excellence, and 2.) because I was told over the phone by their reservations team that they were only accepting 25% occupancy at the property. We ve been to this property in the past and thought that at 25% occupancy there is more opportunity to social distance from other hotel guests but still enjoy ourselves and the property. That was NOT the case. There s is NO WAY this hotel is at 25%... it s more like 90%!!!! At the pool there was not an empty cabana, an empty pool chair and the pool was PACKED!!! We are paying over $400 per night and expected to feel safer. We are now locked up in our room and afraid of using the waterpark and common areas with the possibility of contracting Covid-19 from another guest since no one wears masks in the pool areas. I also spoke to other hotel guests that were voicing their concerns and they were told the hotel was only allowing 50%, which is inconsistent and also false.

Also, our room was no cleaned for the 1st day of our stay, eve though we requested a room clean before 8:00 that morning. By the evening (about 7:00 pm) we called to let the front desk know. Then at 9:48 pm housekeeping showed up wanting to clean our room, which woke up my sleeping kids.

The only positive was the food and beverage service. Everything was great and our dinner at 18 oaks was exceptional. I am really disappointed because we loved our previous stay at this property and really expected to feel safe and protected during these uncertain times. I just wanted to post in case a family was debating whether or not to go at this moment or wait until next year when Covid is more under control. I would have waited if I would have known the truth!