I would give a negative star if there was an optio...

I would give a negative star if there was an option!
I normally don't write such bad reviews, however, this calls for one.
Absolutely poor customer service and a very bad product.
Ordered the Posture chair as I was having severe lower back issues.
There was an obvious delay in the delivery (which is understandable considering the current covid restrictions).
When it arrived I managed put 80% of the chair together only to realise the chair has a tear on the bottom of the seat, photos attached.
Nevertheless, I immediately emailed their customer service without receiving any response for 4-5 days, email them again and they requested for a damage proof which I attached and sent it across. This was more than 7 days ago, still not heard a word from them. Calls are put on hold for a minimum of an hour and then goes unanswered.
It's been 3 weeks since I have fully paid for the chair and am still having to go through the same health issues with no viable solution or refund in sight. Needless to mention the waste of time and energy that went behind assembling the chair, the follow up emails and phone calls too.