Sokhna Ndiaye

Review of Bates Worlwide, New York

THE MANAGER IN THIS STORE IS THE WORSE! I love man...

THE MANAGER IN THIS STORE IS THE WORSE! I love mandee, I do most of my shoppings at mandee because I love their clothing style, but clearly they care more about money than they do when it comes to the satisfaction of their customers. I bought a coat there and since I went there at around 8:30pm, I was rushing so I did not have time to scrutinize it. When I was about to wear it 5 days after, I saw that the arm was ripped. I couldn't see it when I was buying it because it was all black. So when I went to return it, I explained them that the coat was already damaged when I was buying it and I didn't notice it. When the manager came, she told me that I couldn't return it because it's been a week. The return policy states clearly in the receipt that you can return items WITHIN 15 days. I was so shocked and the manager was soo rude that I couldn't even utter a word. I didn't want to argue with her or create any scandal. I just throw her the coat and left. I worked so hard for the money I used to buy that coat. It was my only hope, and they would not exchange it. They can keep the coat and MY MONEY. But, they will lose more than that!!! I didn't steal that money nor did anyone give it to me! I earned it decently. So if they think they can get away with it that easy, THEY ARE MISTAKEN!