Just another cable/phone internet service... get r...

Just another cable/phone internet service... get ready for the surprise charges! They are the only service that is provided in the apartments that I live in. So I'm kind of forced to use their horrible service. The guy who came to setup my internet didn't know anything more than to plug a cable in a wall to a box. I asked him to place the modem/router in bridge mode because I have a nighthawk x4 that will do the routing. The first installer had no clue what I was talking about and left just because his box was working. I called customer service to get a technician out here. The technician replaced the modem/router because it would not go into bridge mode and wrote on the notes that there was nothing wrong with it ( IT WOULD NOT GO INTO BRIDGE MODE!!!!!!!!!!!!!!!!!!!!!!) So WOW charges me $50 for him to come out, mind you they charged me for the first guy to come out that had no idea what he was doing. If you can get another internet service provider it is highly recommended!!!!!!!!!!!!