blackdiamondqueen85

Review of Crowne Plaza Philadelphia West

Although the staff was for the most part very frie...

Although the staff was for the most part very friendly, convenience isn't a strong point in this hotel. Upon arrival the room was clean but didn't have a microwave so you had to go back downstairs to warm your food. The bathroom seat is ridiculously too low. We arrived late, and to their credit they replaced it, but the tea/coffee machine in our room wasn't working. Another inconvenience. We slept late & left our room the following day in the afternoon & upon our return that evening the room wasn't cleaned. We notified the staff & were told the cleaning staff left for the day. They gave us towels but that was annoying. At checkout I was asked about my stay so I mentioned the room not being cleaned again, the woman at the counter apologized but didn't offer anything to compensate for the inconvenience. This hotel is located well to most activities, friendly clean & neat in appearance, expensive on treats & food items but has good parking. Not bad but not great either certainly not what I expected or hoped for on our first visit there. Every hotel could have an off day so all & all I'd say it's half & half for this visit.