If you have to go abroad for a while and need extr...

If you have to go abroad for a while and need extra medicine in advance, some of your medicine coverage will be rejected, especially expensive ones. So, I paid my prescription and couldn't get refund. Called customer service for this request and got a answer "if you don't like, call another phone number to cancel your plan." We wrote a letter to their complaint officer (they don't accept email). Never get answer. Bad customer service and coverage policy!