Gabe

Review of Stew Hansen Hyundai ~ Ken Garf...

**Edited 02-FEB-2019** Vehicle Warranty Repair Nig...

**Edited 02-FEB-2019** Vehicle Warranty Repair Nightmare

A very pleasant and hassle-free car buying experience, but once the vehicle was sold, things took a turn for the worst.

At 22k miles the steering column failed and was not covered by warranty; the implication from the dealership being that I somehow wrecked the column myself. Unable to contest, I shelled out $1800 for a replacement, and when I got the vehicle back, a entirely new set of issues were introduced. Now the vehicle won't shift properly, has difficulty starting (requires multiple attempts to start) and the braking and steering become loose and unruly during extended driving.

I loved my Kona up until recently. Once it started having problems however, the warranty proved itself to be useless, and additional issues were introduced during the repair process. Vehicle was in the shop for a couple of weeks already, now it's going to need to go back and I'm hesitant as I don't want to be blamed for these *new* issues as well (and subsequently charged additional replacement costs). The vehicle has not been abused, but warranty service is at the dealers discretion and if they think your problem is too 'unorthodox' or 'just shouldn't happen', (regardless of the actual circumstances) then expect to pay.

The dealership and its staff have been generally very nice and helpful, but the warranty I bought has proven worthless already and I'm very concerned this vehicle won't make it far without becoming a money pit.

I'd recommend against the Hyundai Kona at this time.