Although I have been a Customer of RockAuto for qu...

Although I have been a Customer of RockAuto for quite some time and have made some decent purchases with which I am happy, I was floored at the lack of respect given me by Jaren, Jen and Chris when I had to return an item that was less than that shown in the picture.
This item had an excellent picture and I ordered it. When I received it, I had to return it due to the fact that, although close, it did not match the picture.
These three RockAuto Associates spent several e-mails to me trying to tell me that what I saw (with my own eyes) was not what I had purchased.
I did receieve a refund for the original purchase price including Shipping Costs but, not the Return Shipping Cost. This is even after "Chris" admitted that "His Associate" actually looked at the item I purchased and agreed with me by saying "It's looking like your order may be a Catalog Error and would yield a full refund".
I returned the item/s to RockAuto, Received the Refund but nothing of the Return Shipping Cost.
WHY? Because through all of the e-mails back and forth, I (the customer) was getting "pissed off".
So now what? Well as it turned out, I had made another purchase during the interim of trying to get this purchase resolved. "Chris" refused to ship that item and he issued a Full Refund for that purchase as well since I was "Pissed Off".

They call all of this "Customer Support" or "Customer Appreciation"?
I still want my $28.78 not to mention my time that I've got involved with all of this B.S.

Furthermore, other than a place to file a "Review", RockAuto has No Customer Complaint Support available. Now I know why Jaren, Jen and Chris were less than helpful, they knew nothing would happen.

Next Step: Better Business Bureau.