Customer representatives are very rude and portray...

Customer representatives are very rude and portray very poor customer service skills. No matter any situation or passed guest whom they have encountered they are responsible for the comfort of the next guest. I feel each time I walk in that I need to be aware of the attitude that may or may not be given. Phones are never answered and case holders either ignore emails and phone calls as well. Even when various voicemails were submitted. I feel I get a lot of excuses from the representatives when this is a place to go to in a time of assistance.