Charles Bai

Review of The Normandie hotel

I usually dont give negative reviews. I am not com...

I usually dont give negative reviews. I am not complaining about the cleaniness or size of the room. It is fairly priced. The main problem was the front desk check in experience. I was told my reservation was for 1 night and they didnt have any rooms. I explained that my reservation was for 2 nights and 2 doubles. The lady said they can only give me a king. I repeated my reservation was for 2 nights and 2 doubles and it was prepaid. She just looked at me and said i only have a reservation for 1 night and i dont have 2 doubles. After realizing the reservation was for 2 nights, 2 doubles, she fixed the 2 night part and told me she had 2 separate rooms with 2 beds, but had to charge me the regular rate and not the prepaid rate for the additional room. After realizing she was not the brightest person, I did not want to argue. I booked it the way she stated it needed to be done. Now I will contact my amex and file a travel insurance claim. It will most likely result in a chargeback for the hotel.