Ended up in emergency with my grandmother a few mo...

Ended up in emergency with my grandmother a few months ago due to her falling and the experience was ridiculous. We were brought in by ambulance around 630 PM. Unfortunately I didn t know her full medical history because my mother is her POA and my grandmother is very private about her health. In the ambulance I called my mother so that the paramedic could get all the information (I knew she couldn t have certain medications but was not aware of what specifically) and there wouldn t be any complications. In my experience, whenever I ve been taken to the hospital by ambulance, the information is passed on to the medical staff (nurses) at arrival. That apparently doesn t happen here and didn t find that out until we had already been waiting around in the hospital for over an hour. My mother couldn t be reached because she was driving and couldn t legally answer her calls/texts. The nurse I was dealing with was a complete jerk. Any time I couldn t answer his questions he would roll his eyes or kiss his teeth at me. On top of that, he told me that if she needed to use the restroom, I had to supervise her and lift her if needed. I explained that I was 3 months pregnant and couldn t lift a grown woman (which is literally part of his job). He ignored what I had said and walked away. About 30 mins passes and she needs to use the restroom. Once again he tells me to help her after he helped get her out of bed and once again I explained to him why I couldn t. She ended up having an accident in the restroom and he complained that I should have been in there helping her... the bathroom was not big enough for both her, myself and her walker so I had to stand outside with the door partially opened (which she was not ok with). I also had informed any person that came to take blood, etc that she has dementia and can get aggressive which they also ignored.

After waiting until 5 AM the NEXT morning, the doctor decided to grace us with his presence. He asked her what day/month/year it was to determine she hadn t harmed her head in the fall. Once again, she has DEMENTIA. She hasn t known the correct date in almost 5 years now which was already explained multiple times in the 11 hours we sat there waiting to see this guy. He spent about 3 minutes examining/talking to her (I timed it on my cell phone) and walked away and said NOTHING. He comes back 45 minutes later to inform us they were going to keep her over night... its almost 6 AM by this point... this information would have been great HOURS ago.

Also to add that in those 11-12 hours we sat around waiting for him, multiple people were complaining about the wait time and I overheard nurses discussing that he was literally just ignoring their pages or just flat out refused to deal with them until he wanted to. Absolutely disgusting experience. AVOID this place if you can. I ve been to busier hospitals in Toronto and NEVER have I ever experienced such ridiculous behaviour from staff.