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Review of The SPA Day Retreat

Unprofessional.

Unprofessional.
I was a spa client for 3 years and was charged special rate for a service with Claudia.
She is now a manager. I saw another esthetician. When I went to pay, they said it was no longer the special rate.
I asked why and they said I can't have the special rate unless I come in every 3 weeks. Prior to that, I never ever had to come every 3 weeks. Claudia always had the girls charge me the special rate. I spoke with Claudia and she did not budge.
I just wanted to know why and if that was the case, they should not have allowed me to have special price for more than 2 years.
I wrote the owner/manager, Christine.
She sided with Claudia and made feel bad for writing. Shame on them.
I will not return. There are some nice girls working there. Danielle and Jana.
Management is a real disappointment. One star for Danielle as she tried to help.