This apartment complex is so disorganized and care...

This apartment complex is so disorganized and careless. The staff in the office signed for a package of mine ( A IPHONE X ) and even though I currently don t live in the complex, my friend does and it was addressed to her apartment but with my name on it and they supposedly sent it back but UPS has no track of the package being returned, solely delivered, AND SIGNED FOR! Leading up to this event I addressed a package of mine to my friends address under my name and they didn t deliver it to her address but they did hold it from the time They received it on Friday (Thank God because it was my new phone) until I picked it up that Monday. They have my full contact in their system as a previous tenant but I didn t receive any call nor did they try to contact my friend who is a current tenant on either occasions, and the same lady that I spoke to every single time I went into the office said the same thing, she did not know where my phone could be because they did not sign for it nor receive it, but if they just so happened to they would have sent it back though UPS says that someone at the office signed for it, and they gave me a name and address. You would think that a complex would keep some kind of track of packages they sign for, especially if it s something that is obviously of value. Now today, I go to the office to pay a fee for my friend who is out of town and when the SAME girl looks up my friends total she said that the fee was higher than the amount being paid so she couldn t take it. Okay. So now she asks can they split payments to a coworker and her coworker says no. Turns around and leaves. So I m like dang....this is kind of weird my friend sent me up here for this. Then I go home and call my friend and she sends me an email she received saying to bring her payment which was reduced from the original payment, today. Now.... YOU WOULD THINK if the bookkeeper emailed someone specifically for this SPECIFIC amount of payment they would possibly pay more attention to what is going on instead of brushing off what just looked like me paying the rent late, in a split payment. Now I have to drive all the way back to the complex upon which the employee apologized for not realizing that I was paying for a tenant who had previously confirmed this exact payment. Highly disappointed is this office. She didnt even have her shoes on.