I recently filed two separate reimbursement claim...

I recently filed two separate reimbursement claims and they only paid out one of them. Somehow managed to screw that up by claiming they paid both amounts in the first claims check. Has taken FIVE calls so far to try and get my second claims reimbursement with no luck so far. No one ever calls back when they say they will. Horribly managed company. Can't seem to understand how a company can still be in business with all these shady maneuvers.