Sophie Etchart

Review of InterContinental Montelucia Re...

Placed in a shabby, work room that was right above...

Placed in a shabby, work room that was right above the pool pumps. The drone was constant and loud enough that we could not enjoy the balcony or any kind of view. Those two glasses were left outside our room (by other guests) and were led there for the duration of the stay.

Electrical sockets in the bathroom didn t work for the hairdryer or the backlit mirror.

Substandard, which is particularly disappointing when you are expecting luxury. I had previously stayed in the Presidential suite, which was superb. But no guest deserves a mediocre experience when you are paying for quality. If you choose to put someone in a room over the pumps, they need to be notified beforehand so that expectations can be managed appropriately.

The staff, however, were exceptional. Without exceptional.