rahul reddy

Review of Trans World Airlines/TWA

Had to wait in line for 3 hours just to check in b...

Had to wait in line for 3 hours just to check in because of apparent flooding at JFK due to weather conditions on Jan 8th 2017. There was no proper guidance on where to queue for collecting my boarding pass. Infrastructure at the airport needs a huge upgrade. There needs to be more space created at terminals and there need to be more staff helping and guiding customers. There needs to be a waiting hall for passengers before their check in as well