Terrible customer service with zero sympathy. We a...

Terrible customer service with zero sympathy. We are booked to stay 31st night (New Year's eve) and we told the property we will only be able to check in at 11pm that night as we arrive into Jaipur very late- so the purpose of our stay is just sleep and leave. However, they have made it mandatory we pay for a Gala Dinner that we won't be able to attend due to time constraints. Why have such terrible mandatory hotel policies if your guests aren't interested? It must be a really horrible turn up for the dinner that they can't get enough people willing to attend so they have decided to FORCE their guests into it. What's frustrating is that this Gala dinner costs as much as the hotel room rate so we are now having to pay TWICE the room rate. Really ridiculous and unhelpful staff. I am extremely pissed off as I always travel during New Years and every hotel I have stayed in has merely offered us to attend the Gala dinner but have never forced us into doing so and were really accommodating when we said we didn't want to engage in it. I totally regret booking with this hotel because it's going to be a terrible end to a beautiful year and holiday.