First time using their service department and was ...

First time using their service department and was completely disappointed in the overall experience. Dropped off my X5 last month for diagnosis of check engine light and received a call back quote of $700 for new waterpump and wiper pump replacement. Agreed to authorize repairs and waited for call back. Here's the best part, got the call back from customer rep next day that my car was ready for pickup and she tells me that she misquoted the repair costs and the actual cost was $1,296. What a bunch of crap. Customer service at this BMW service department is terrible. Disgusted, I paid the full amount and picked up my car. Insult to injury was they didnt bother to even wash or vacuum my car but had the nerve to put "complimentary car wash" on my invoice. This place is a joke.

Robert Robertson