Schomp BMW Service is rarely complete right the fi...

Schomp BMW Service is rarely complete right the first time, typically requiring returning multiple times. They make careless mistakes.

They send Satisfaction Surveys only when repairs go well, but when there are issues you don t receive a survey. Don t be fooled by so many strong ratings, you aren t seeing the whole picture. I spoke to a friend at the company that manages the surveys and he described the games the dealerships play to bias surveys to their benefit.
Try to elevate your issues and dissatisfaction to Schomp management, you ll get nowhere.
Quality service comes from both words and actions. Schomp talks the talk but it s often just a facade to cover up certain incompetencies.