Bart Victor

Review of BMW of Nashville

I was very disappointed with the service of my X1....

I was very disappointed with the service of my X1. An oil change and routine engine scoping (whatever that was) cost $200. And that was only after I complained that before the service was conducted I was quoted $170 (still very high) and the first bill I was given was $285. The service rep then said oh they forgot your discount. She would have happily taken the extra money. I would also mention how I noticed my car was sitting for almost an hour out front. I thought they might still have something to do with it. But when I was finally summoned to the service desk to get the inflated bill I was given back my keys and pointed to my car. All in all a real bummer of an experience.