** Business Traveler review ** I started staying a...

** Business Traveler review ** I started staying at this location in Oct 15 and just checked out for the last time on March 17th 2016. I stay each week Monday through Thursday. Total combined days somewhere around 80. I am a Hilton diamond member. No complaints with front staff or housekeeping both performed very well. With diamond status you receive access to the massive private health club attached to the hotel and free breakfast. Without diamond status I believe the breakfast is 18 dollars and I am not sure of cost to access the health club. I would not recommend paying 18 dollars for the breakfast buffet. Although very good it is overpriced at 18 dollar plus tip. No complaints for the health club one of the best I have ever used over the years. Now the reason for the 1 star rating. On two occasions management at the hotel has perform blunders beyond comprehension. The first was when I left a very expensive specialized hearing aid Bluetooth in my room. It was plugged into the night stand to the left of the bed charging. This was told to the front desk personal and I was told I could get it the next week upon check in. Arriving the next week I requested the Bluetooth and was told it was not found and no record of it being found was present. Opened and investigation into why it was not secured per my request. After being told all week it was not recovered I ordered another one and kept my eyes open to local craigslist listings to see if it turned up on the site. Upon bringing it up to management (different manager) a couple of weeks later I was told to hold on a moment and he returned with my Bluetooth and charger. No tracking or communication plan exists at this hotel and management is failing in this area. Wish this was the end of my issues at this hotel. I again left something in my room (yes I am an idiot on leaving stuff) this time I left my company laptop and kindle LOCKED in my room safe upon checkout. I realized this about 4 hours after checkout at the airport security line. I called the hotel and left very specific instructions on my room number as well as the combination to the safe. I was assured a manager would secure the items and I could get them on Monday of next week. I called back the next day (Friday) and wanted to get a confirmation that these items were secured was told I could leave a message and a manager would call me back. No manager called me so I called back the same day later in the day and demanded to know if it was secured. I was told a very similar story that housekeeping does not have a record of the items being recovered and the only person that can confirm they had the items was not working that day (Angel). I was again told a manager would call me back that day. Did not happen so I called Saturday and was transferred to housekeeping. I was told no record exists of the missing items. I demanded to know if someone physically when in my room and checked the safe. I was told the manager did and the safe was open and empty. Sunday I called back again requesting a manager confirm that is the case and open an investigation. I would be asking upon check in the next day the results of his findings. Upon check in I was told by the manager (Mitch) that the items were not located and that he physically checked the safe in the room himself and it was open and empty. I told him I had to open a police report and that this was not acceptable. The next day I requested to speak to the same manager and he presented me with a report that showed I opened the safe the second night of my stay and there was no record of it every being opened again. I was told the safe in that room was open and empty. I called the police and opened a report. By the end of the same week I was called by the police department and told that the hotel had found my laptop and kindle. This entire time Mitch left me feeling like I was lying about the stolen items. It turns out Mitch actually went to my room again (week later) and found the safe locked and my items within the safe.