The doors are closed to a 73-year-old man:

The doors are closed to a 73-year-old man:

My father has been going to this gym for more than 4 years, he has been a member since S aigua Blava was under another director, he is a person who goes to the gym regularly, known among his peers. He knows the monitors and anyone who asks about him only has nice things to say for his kindness and friendliness. He has never been disrespectful and is always friendly to people. But what happened to him last week was a shame:

What happened was that you can pay an annual fee and if you go on a trip you can stop it for a month paying about 15-20 euros. My parents went on a trip and warned that they would go on a trip (before leaving and at the office) so that they could stop the fee for two months. It is seen that his operating system or due to an administrative error did not stop the quota; causing him to lose two months. (Two months of VIP fee, normally worth 69 a month)

My father tried to explain to them that he warned before they went on a trip to have the fee stopped and that they please fix the problem, but the receptionist told him that this was not the case, that the fee had ended and that he was either paying again or not. I could get into the gym.

It is unfair to lose money in this way, that they take you as an old man and that people who have gone to the gym day and day are not valued.
But worst of all, they closed the door in his face, blocking the entrance.

Remember that we are talking about an adult, responsible person and that he has NEVER had any problem with his payments. You have the perfect payment record. He is a very responsible person and there is no need to treat him like a crazy liar.

S'aigua Blava has unduly charged my father two months of quota, has closed the doors to a 73-year-old man, and has taken away the desire to play sports (which is what kept him happy) for the bad treatment they have done to him.

***** UPDATED 28 / NOVEMBER / 2017 ********

Apparently the comment did not sit well with the manager, Jana.

As a retaliation, today when going to the gym my mother who has paid a locker until May 2018 has found the locker open and all her belongings in a garbage bag, they have told her that she can no longer use the locker and that the money it will be returned to you.

My mother has asked him to please put it in writing, but she has not wanted (now we return to the same problem as before ... her word against ours, there is no way to prove anything because the manager did not want to give us anything for written)

After all those years being partners, it is a shame what they are doing. It is clear that if someday you have a problem with S aigua Blava you will always have to lose.