Unfortunately my experience with an online purchas...

Unfortunately my experience with an online purchase has been less than stellar. I ordered a piece of art on October 28th. Never got a shipping update, ever. Finally had to contact them to ask where my order was and why it was taking so long? They issued me a refund for the shipping, which was nice. I just received my art today (13 weeks later) and the glass was completely shattered! It s just disappointing to spend so much money on something, have to wait over 3 months for it, and then have it show up completely ruined. I emailed about a replacement piece and have yet to hear back. Honestly, I would rather just have a total refund. I m not willing to wait another 13 weeks for a replacement. I would never order again.