We stayed here 6 years ago and was so impressed we...

We stayed here 6 years ago and was so impressed we went back, but oh how the standards have dropped. Before i start i would just like to say that all tiny inconveniences we experienced wouldn't usually bother us individually but collectively it made our stay a lot less enjoyable for the money.
When we arrived we decided to go down to the restaurant where we ordered tea and pastries. Our tea arrived promptly then after 10 minutes we were informed they were baking our pastries, which is lovely but they didn't arrive for another 25 minutes by which time we had finished our tea and were ready to leave, they did give us the pastries for free which was very kind of them.
We were then given our room key which when we arrived at our room didn't work, no problem, we went back to reception where they fixed this for us, though this did happen a further four times over our stay.
On entering the room the first thing we noticed was the view of a brick wall! The bathroom was very tired and even had mould and in the bedroom the dressing table had 4 very noticeable coffee stains. There was a lamp here, the only one by the mirror, which did not work so on phoning reception a man came up very promptly with a new bulb. This did not work with either. We then realised the plug sockets did not work!
We then went and used the pool which is lovely apart from as you walk to the outside pool there is an awful lot of mould around the step area which is very noticeable and disgusting.
We had a very pleasant nights sleep, very quiet and a comfortable bed, though the wardrobe door was hanging off which mean the light inside the wardrobe didn't go off all night.
On our first morning we went down to breakfast. The main restaurant was full so they seated us in another room which was nice but freezing cold. I had to go back to my room, which i couldn't get in to, to retrieve a jumper.
When they seated us they took our coffee order and said they would be back to get our breakfast order. Twenty minutes later no sign of coffee or a waitress though there were enough walking about but not one noticed we had still not received our coffees or been served. At one point i waved to a lady who looked at me and put her head down and walked away! After some time more i went to the entrance where they seat you and asked what time we were seated...we had been sat there for 40 minutes without a single member of staff noticing us and we were in the centre of the room!!!!!!! This is not a 5 star service.
So to summarise i would not recommend this hotel because it is the tiny things that make places 5 star and these are the difference between 5,4 & 3 stars