Matthew Higgins

Review of David Jones Bondi

Like most Australian's we have shopped at David Jo...

Like most Australian's we have shopped at David Jones our whole life. Today we had the disappointing experience of attempting to return an item to be told that the "policy" has changed, and they will not return as the item was purchased over 30 days ago. To this, we asked to speak to a manager who could authorise the return.
After being referred through 6 staff we finally reached the "on site manager for the day" - Brayden - who whilst i continued to ask "Do you have the authority to return this" would respond quoting the policy. No apology, no attempt to fix the problem, only "no". Knowing full well that this was a waste of everyone's time that could easily be resolved, I asked for his surname for when we contact Fair Trading tomorrow. He said he was unwilling to give this. After an hour of this back and forward, he begrudgingly gave us the refund.
Zero understanding of guest service, and has turned a life long customer into a detractor, AND still gave me the outcome that we originally asked for (and were always going to get) after wasting an hour and being treated with contempt.