We had a 40th birthday party at the cabana and had...

We had a 40th birthday party at the cabana and had a spa suite reserved. Our room wasn't ready until 4:30, when it was suppose to be ready at 3pm. That changed our afternoon completely. We of course spent more money at the cabana than we wanted because we couldn't get into the room to get ready for dinner. It was really an inconvenience even though we were told everything would go smoothly.