Tayler Peterson

Review of Pella Corporation

**UPDATE 10/22/2019: We appreciate Pella taking ou...

**UPDATE 10/22/2019: We appreciate Pella taking our complaints seriously. They have replaced the door, filled in the nail holes on all the windows and door, as well as fixed our storm door/overhang issue.

Saying I am disappointed in our experience with Pella is a severe understatement. My expectations when choosing Pella to install new windows, a door, sidelight, and storm door was that we would get the quality product and installation of a highly ranked, nationally known company that would reflect the over $18,500.00 this project cost. Here is a summary of everything that has gone wrong with us choosing Pella (please see included pictures):
1. An incorrect window was ordered - instead of a clear, normal window being installed in the master bedroom, they installed a frosted window. I could over look this as a simple mistake other than the fact that I have since received two invoices saying I owe an additional $645.63 for the correction of their mistake (again, the original window I paid for was more expensive then the one they replaced it with).
2. The trim ordered and installed was smaller than the previous/existing trim. This meant having to retexturize the walls around all of the windows and painting. This may seem small but it created an unexpected project and expense when we had to hire another contractor to repair the walls when all we thought we were signing on for was new windows. Also, you can see all of the nail holes in the trim.
3. After installation there was no caulking put in place around any of the windows, the door, or side light. This made the job look very poor and incomplete - again, we paid the outside contractor to not only repair the walls and paint, but also to finish Pella's job by caulking.
4. We ordered a storm door for our back patio door and have a roof with an overhang. This storm door cannot be opened all the way without getting stuck on our roof overhang. I feel that the installers or the person who came out to do the original measurements should have advised of the possible issue with the clearance of the door prior to installation.
5. We ordered a door and sidelight combo that cost over $4,000.00. The quality of this product is awful, with black glue seeping out and peeling off on both the inside and outside of the glass. We called Pella to advise of the issue, our sales rep (who was very nice) agreed that the product looked awful and sent someone out to assess the product - they stated that the entire door and sidelight would need replaced - this was over a month ago and there has been no follow through or follow up on the replacement.
6. The handles on both the storm door and our new crank window fall/pull off when in use - poor installation and very disappointing.

For almost $20,000.00 spent, I expected quality product, installation, and customer service. Unfortunately, Pella lacks in all three of those areas. We were scheduled to complete the second part of our window replacement project with Pella but we will be looking elsewhere for services.