Satish Sadasivan

Review of Sheraton Bangalore at brigade ...

Been pretty often to this prop. Over the years the...

Been pretty often to this prop. Over the years their service has been dwindling. I must agree though , the pink customer traffic they enjoy owing to the location( inside the WTC campus). Today we had our company meeting at their Jupiter hall. First, they could not suppprt us with a quick need for accessories, later there was a stench of gasoline exhaust, that seemed to be from their generators. We raised the concern and was promptly ignored with smiles and gestures. Went to their restaurant for the lunch. Trust me, there was close to no service in the restaurant. There were three to four boys running around but not able to meet the demand. I waited for 20min and 2 reminders to get rotisw on my table but it just did not happen. When we returned to the banquet hall, we could not tolerate the smell of the gasoline exhaust. Raised the subject again and the response was will check , will speak ...... the situation was bad enough that their own staff could not stand there for long but expected the 15 of us to sustain the exhaust gases. Soon, 2 of our colleagues developed headache and nausea. I too had signs of headache. Served an ultimatum to the Sheraton team that we will pack up if situation was not handled. After raising the voice and much coaxing, they agreed to give us another room, smaller and not convenient but definitely not with health hazard. Point to be noted is that the staff felt no reason or concern for 15 humans inhaling carbon monoxide and fuel exhaust . It took threat of a walkout , complaint to pollution control board for them to wake up. The funniest part is, their staff wanted to buy me out at the end of this horrendous experience by offering me a beer. I have invited the entire Sheraton team for 10 drinks on the house. Pitiable situation.