Nils Vos

Review of Autobody USA

I stopped in to get an estimate. It was a cold d...

I stopped in to get an estimate. It was a cold day in February and the estimator was wearing a light jacket and not looking ready to go outside, and asked me is this something we can see from inside the lobby? This guy was really not ready to go and or do his job. My vehicle had quite a bit of exterior damage but by no means can you accurately quote it from 25 feet away and only looking at one side of it. Seriously??
Also this guy was kind of rude. He was point to things on a form I had to sign with his pen so then I borrowed his pen and he was hesitant to do so and made comments about me borrowing his pen. Really? Most companies GIVE pens away as promotional!
When I walked in I was not greeted. There are 2 people at the front desk and they have hands free devices so when you enter it looks like they might be talking to you? I said Hello and got nothing until I realized they were on the phone. You can walk into almost any establishment and get greeted properly.
After dropping off my car for the service I happen to ask another estimator that was outside if they will vacuum the inside of the car good because I spend 20 minutes cleaning all the stuff out so they can get to it. He said, hesitantly Well they will clean up any mess they make in the repair process?
What kind of answer is that? After spending over a thousand dollars on repairs you can't give a solid response like yes we will definitely do that for you, no problem. How could you deliver a car back to the customer with a dirty exterior and interior? Ridiculous
The estimator I was working with never heard of my insurance agent on Gull Road that has been in business over 10 years. You can Google it, look on their web site or in a phone book and his name comes up. I am not sure the problem here?
I received much better customer service last time in the Fall.
By any means not impressed
I know the body repair is the most important part but dealing with this upfront is not a good showing for the company on how they operate.
I think their estimator and sales staff need a brush up course on customer service.