john lee

Review of Precis Solar

I was asked to to call them once I have a closing ...

I was asked to to call them once I have a closing date. I called, and it's not my first poor customer service experience with them.
There was a rep named Chris Doperman, was very dismissive and rude. Unapologetic. Even after I explained how smug he sounded on the phone once he told me to call back again after I move in.
I stated fine, I'm only doing what Sunpower asked me to do: to call them initially once I have a closing date.
I told them why not just tell me off the bat to call them once I moved in? Why make me stay on hold for 10-20 minutes just for them to call back again?
He then began to tell me very curtly that he did tell me that -- like a parrot on repeat, "I did tell you that". He sounded like an unapologetic child.
I said no, I'm only calling today to let you know what you asked me to do. Then once again, told me to call back once I move in.
The conversation had been calm up to this point.
I then told him honestly that he is not good a handling customer service. That I understand one person emailing me and telling me to do something cannot be held responsible for the next rep such as he, I told him I understand the miscommunication but the way he is replying is disrespectful.
He even had the gall to tell me "I didnt apologize on purpose"
Which I told him, I don't want your apology at this point, I need to speak to his supervisor.

WOULD NOT RECOMMEND TO FRIENDS, RELATIVES, FURTHER COLLEAGUES. STAY AWAY FROM SUNPOWER. AWFUl, AWFUL CUSTOMER SERVICE.