Loren Appleberry

Review of Walters recycling and Refuse

Walters has a policy of 4 extra bags of garbage at...

Walters has a policy of 4 extra bags of garbage at no charge. Now, I understand that bending this policy for a customer would mean they would have to start doing it for everyone at their expense. I m not looking for special treatment, but I recently purged a few things from my house and had 6 bags extra. I watched our trash collector pass them up after he dumped our bin. Fine. So I went out, threw them in the bin and carted it across the street so he could empty it when he serviced the other side. He, again, passed it by. I did my best to accommodate him since I knew I was being a bit of an inconvenience. When I called, they sent someone back and charged me for a return truck. I rarely do this. I ve been with Walters for close to 5 years and this happened once before. Why not dump at least 4 of them? Or all of them and just add to the bill? Some reviews here said their man went the extra mile, which is something I ve never experienced with Walters. Once again, not looking for special treatment, but whatever happened to customer service??? I know that I am encouraged to go the extra mile for our customers at my job and it has locked in customers for life! Just saying Walters. I m pretty sure I m going back to our old recycling company. More expensive, but the service I got was totally worth it! I wish I never would ve switched!