Worst gym I've ever been. I joined last September ...

Worst gym I've ever been. I joined last September with a very positive impression: nice and friendly girls at the "membership area", nice swimming pool, big and beautiful space.
But by the time you reach the reception desk to ask about anything, there are very rude people on the other side, looking at their phones making members wait to be attended, literally laying on top of desk, acting arrogant all the time. Never smiling, never giving enough information. I also got 6 personal trainer sessions with a person who, after the first two classes, disappeared. I was texting him (who apparently left the gym) and asking at the desk (twice) and to someone named Liam at the gym area (twice) NEVER receiving an answer and being treated as if I was asking for money. Lets dont forget that I was the one PAYING.
I finally got the classes thanks to a PT called Crystal who acted very professional and quick, but she must be the only proffesional person there. Other important details: pool isn't always open, machines are dirty and some of them broken, lockers broken too, not toilet paper and soup in ladies toilets.
Let me tell you, if you are from the neirbourghood, that if you walk to Oval station, is a NICER, CLEANER, NEWER and with BETTER STAFF gym near by. And cheaper!! No need to pay for a very bad service and despective faces.