Updated 10/20/2018 - I had a new HVAC installed on...

Updated 10/20/2018 - I had a new HVAC installed on 10/9/2018, and I've already had to have A#1 Air come back to my house 3 times to determine why the unit will not either heat or cool my home to the temperature I set my thermostat to. I don't know why I'm having so much trouble with this new unit and why A#1 Air can't get this right on the 1st try, but I've lost any semblance of confidence I may have had in them before this ordeal. The only reasons I keep calling them at this point is because (1) the unit is still under warranty and (2) I want to hold them accountable for their "Guaranteed Right, Day or Night" guarantee. The guarantee seems pretty worthless if it takes more than a couple of times to get it right if you ask me.

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I've been using A1 Air for about 6 months now for general maintenance. I started paying more attention to it once I had the blower motor on my unit die a couple of summers ago. After replacing it, the AC guy warned me that my unit was reaching the end of its life. When I started using A1 Air, William (the tech) asked me about the age of my unit and if I'd spent any money recently fixing it outside of standard upkeep. After I realized I'd spent nearly $2,500 fixing my current unit in just the past 2 years, I took his recommendation to consider upgrading the unit to heart. The death of the condenser fan motor (and associated $900 cost to fix it) convinced me it was time for a new one. A weekend inspection and a day's worth of labor to install the new one, I'm cool and happy again. And I got a great deal because of a special they were running (18 SEER for the price of a 14 SEER) thanks to David.