We first used A#1 air six years ago, before moving...

We first used A#1 air six years ago, before moving out of our last house and had a great experience.
We didn t have a need for A/C service again until this year, as we had bought a new house.
In the spring of this year, we had an AC go out. So, we called A#1. I don t recall the cost to fix, but it was worthwhile at the time to get the discount of purchasing their service plan (on three units) - which was somewhere in the neighborhood of $900. This got us a 10% discount and a second service check in the fall on each of the units. It also gets you a $20 service call in the event of an issue.
On 8/16, there was a large storm that went through the area. That night we did notice the AC outside our bathroom sounded louder than usual.
The next day the upstairs area was hot. So, we called A#1. They asked if we had a home warranty. I said, oh, we actually do. She went on and said it would be the next day before they could come out. So, I said, ok, so how does the home warranty work? She told me that they don t have any relationship with any home warranty services. I said, well, why did you even ask then? She said, so you can file with them and see if they will reimburse you. But, she didn t even say that initially. I had to ask the leading questions in order to learn that.
So, the next day the guy comes out. He says we need a new compressor at $3,450 - none of the valves inside the compressor could open and close properly. We were not happy, as we are literally in the process of moving. So, he asked if it was under warranty. We said no, it s 6 years old. He said he had an email in to his office to research it.
Magically, it came back that we DO have a warranty, so our cost would only be $2150.
We decided it was worth holding off since we had the home warranty (through our realtor) and get a second option.
We opened a ticket with the warranty service and paid the $75 service fee on line. The company called immediately and said they could come out the next day.
The guy came out and we didn t tell him we had had anybody out so he could reach his own conclusions.
He immediately asked who had been there. My husband told him what had transpired. He said the A#1 guy had turned the fuse upside down, so there was no way it could come on.
The new service guy put it back on correctly, turned on the AC and it was working.
He said we likely had a power surge during the storm, which can cause these issues. They just need to be shut off for a period of time and they automatically re-set themselves.
And the kicker... our AC does NOT even have valves inside the compressor - the ones the A#1 guy said couldn t open and close .
We have put in two calls to A#1 Air, and been told both times, we would get a call back. The last call was 10 days ago.
We were told that our service plan was canceled now - with no mention of when or how or if there would be a refund - that would be discussed when they call us back after researching this disturbing situation.
So, at this point, two weeks from the service call we have no news on any refund.
See below photos of the invoices. Being that I m a nice person, I ve covered up the A#1 guys phone number, even though he s at worst a crook and at best, incompetent.
We paid Zero to the second company in addition to the $75 fee I paid on line, and he said the unit was very clean.
**update** After finally talking to Cory Jackson on 9/5, he agreed to discuss with his manager, a full refund of our service agreement ($432 paid in April for service of our 3 units for spring and fall) plus a service agreement for the next year (like we would actually let them into our home ever again) on our new house. He was going to call my husband back with the confirmation the following week.
But, of course we got no call back from Cory. We DID however, receive an email on 9/11 saying that they had processed a refund of $144 to our credit card.
Wait.. what?? How does that math even work?? No explanation whatsoever.