The service department at Northstar Ford is someth...

The service department at Northstar Ford is something to be desired. I have dealt with them on 4 separate occasions with HORRIBLE service each time.

The staff is friendly and has been able to accommodate appointments, but the turn around time on my vehicle has been no less than 7 days each time!! I am a traveling salesman and without a vehicle I am landlocked in Duluth.

Each and every time I have been up there for service, there has been a 2-4 delay on the necessary parts for the repair. Not to mention, the service manager and administrative assistants are horrible about following up on the status of your vehicle. You have to call them back repeatedly each day to get an update, not them being proactive and giving you an update.

All in all, if you are looking at a Ford vehicle from Northstar Ford, I would look elsewhere. The vehicle itself might be a good value, but if (when) something goes wrong with it...and it will...the service department is what makes them a terrible value.

**BUYER BEWARE**