Greg Minton

Review of Mooxy

Overpriced and Not Up to Marriott Standards

Overpriced and Not Up to Marriott Standards

My room was extremely loud. It sounded like there was a club above my room, and I did not get a lot of sleep. I made several requests before check in that I wanted the quietest room possible. I was in town for the New York Marathon and I believe this affected my performance in what I came to town to do.

Other issues:
My shower kept flooding the bathroom floor no matter which direction I pointed the shower head and I had to use all my towels but one to soak up the water. There was very low water pressure in the sink. The TV kept turning off on its own. I was unable to skip the line at check in because my phone would not work properly to operate the elevator (I have and iPhone 6S and downloaded the app). So I had to get a key card. There was also a lot of street noise. I understand its NYC, but it sounded as if the window was left open. I ve never experienced noise level inside of an NYC hotel room like that before. I did not get a replacement menu after ordering morning breakfast on the first day. Housekeeping did not visit my room one of the days to replace all my wet towels, make the bed, or take away trash. I made sure I did not turn on the do not disturb light. The bedding felt wet the first night as if it was not completely dried after cleaning. I did not get my scheduled wake-up call the day of check out and almost missed my scheduled ride to the airport.

I don t know if this is a typical experience at Moxy, the noise level probably is, so I would not recommend staying here to anyone. The experience certainly did not live up to the Marriot name, especially for the inflated price during marathon weekend. I also contacted the hotel and Marriott corporate before leaving this review and they did not seem to care. They basically said sorry you had a bad experience, come try again . I would never return to this hotel, even if they paid for my stay.