Kokoa Lawson

Review of the Saguaro - A Joie de Vivre ...

The Saguaro is such a gem in Palm Springs! Or as w...

The Saguaro is such a gem in Palm Springs! Or as we aptly refer to it as the rainbow hotel! The hotel itself is such a magical retro gem of amazment. Everyone should stay there at least once. Overall we had an absolutely wonderful stay and Marianne Santiago is a gem. There was a slight snafo upon check-in with some mistaken additional charges and when I alerted the front desk to the mistake they put Marianne who is one of the managers on it. When I tell you her impeccable attention to detail and desire to see the issue through to the finish was uncanny, I've NEVER received that level of customer service at a hotel/resort such as what she provided. Women like her are what takes vacations from good to fantastic. Everyone on the premises went above and beyond to make my 8 year old feel so special during our stay. The drinks by the pool were wonderful, the food at the restaurant was delicious and the housekeeping staff were so attentive. All of the staff had on masks all of the time (from front desk, housekeeping and everyone who worked at the restaurant) we travled during the week so socially distancing from other guests wasn't difficult at all when poolside. My only suggestion would be to give the grounds a bit of TLC...cracked paint being repaired, stained carpets being replaced and just a general overall touch up of the hotel would really give The Saguaro the update it truly deserves. In spite of that it's still a great little gem in the desert and everyone should stay at least once! Thank you to all the staff, our 4 day stay as my 8 year old put it was "Rainbow hotel magic!"

Tip: To those traveling with families I'd say travel during the week. The weekend crowd is much more mature and a tad wild for the kiddos. I love weekend adult only getaways and feel that, that is more the vibe on the weekends at The Saguaro.