So the reviews I read were very true about this ho...

So the reviews I read were very true about this hotel. My family and I drove 3.5 hours to this hotel. Upon arriving early, I decided to see if the room was ready it was not. We milled around for a few hours and then returned after 4pm to check-in (Check-in is at 4pm). First, the line to check-in was long with many people like myself returning to check on the status of our room. Too my disappointment the room was still not ready (this was now 4:40 pm). The young lady waiting on us was clearly as frustrated as we were. She tried to tell us well its not an hour past 4pm yet, to which I reminded her that their policy not ours stated we could check-in at 4pm. We did not gain access to our room until after 5pm.

As we settled in for the evening, my husband and I wanted some private time and attempted to close to door to the master bedroom in the suite. It would not close thus we lost our privacy. We called the front desk and maintenance arrived right away however, he was unable to fix the door even with my husband's help (the gentleman was by himself and asked if my husband could assist him). He called the manager and suggested we get an additional discount. The manager said he would have to call the corporate office but would send someone up that morning (a team) to fix it. To this we said fine.

The next evening when we returned to the room, the door was not fixed. We called to complain again but to no avail and of course, the manager never followed up. At this point we just chucked it up as a wash since we were leaving the next day. The next morning they called at 10 am to say they were sending someone up. We told them we would be checking out soon and they could wait until then. Clearly, we felt they failed us. Other things, the rooms despearately need to be updated. There were places were the wallpaper was coming down. The shower kept making noise like it was going to fall apart, even at one point the balcony door was stuck. Also, when we booked they claim the room came with 1 king and 2 queens. It was more 1 queen and 2 full/double beds.

Only true redeeming quality is that the beach is steps away in a part of Virginia Beach that is not overly crowded because it is away from the boardwalk. I am very disappointed in this Wyndham and my overall experience. Unless there are some drastic renovations and retraining of staff, I will not be staying in this hotel again.