Awful experience. Had no problem with my card at t...

Awful experience. Had no problem with my card at the previous hotel as I had been on the road for two weeks prior and was almost denied my room over a $50 incidental hold. Arrived around 8pm and the on duty manager refused to work with me to assist and just told me I was "welcome to cancel my reservation" which was prepaid by my employer mind you. Anyone able to assist was on the east coast. Now I see a $5 charge for receiving a package that no one mentioned while I was staying there so I could obtain a receipt for expense purposes and I was purposely avoiding spending any money in this unpleasant hotel.