Unfortunately one has to say that one star is too ...

Unfortunately one has to say that one star is too many. Completely incompetent, without motivation and drive, you have the feeling that if the Office for Work did not exist as an employer, most of the employees would be unemployed themselves. To incompetence and lack of motivation, you cannot get rid of the feeling that employees want to ride you specifically in problems (e.g. information that was important in the appointments was not addressed or promises are made to pass on information that will not be followed up). Such behavior unfortunately results in reductions in unemployment benefits. Believe here the office plays nicely in the cards of unemployment insurance. Everything just remains to be written down twice and to bring a large portion of distrust with you. Trust and hope for help is unfortunately out of place here.