Was very disappointed in service! Other locations ...

Was very disappointed in service! Other locations have been great but this one was awful. My 8yr old does not like pepper and we did not realize their fries were seasoned with both salt and pepper. It took 15min to have an order made without pepper and then they were over cooked (dark in colour and crunchy instead of light and crispy like the ones with pepper). Then we waited for over 30min to receive any attention when we finished the meal! If you include the last time we were asked about drinks it would have been 45min. The bill was brought before the server was reminded that the kid's meal comes with a dessert. The manager on duty was going to give us a gift card but could not find the paper and suggested she email it to me for their location. When she heard we were not from the area she said she would leave a note for the general manager (who comes in the next morning) to see if the gift certificate could be for a different location. Would NOT reccommend this location.