I had high expectations from my stay knowing the g...

I had high expectations from my stay knowing the good reputation of St Regis brand. But here this brand is rather misleading since the property is geared towards mass market (package tourists) segment and it has its impact on the service.

I stayed in the Ocean Suite which was spacious and overlooked golf course and sea. Next to the hotel there is a construction going on which affects the quality of stay in negative way.

The service in general is rather mediocre. No attention to details and proactivity you would expect from St Regis.

Service at reception and F&B booking was unprofessional and somewhat unfriendly. Platinum benefits are not explained, no appreciation of the status was given. Team doesn t try to help you. The butler service as it should be was non-existent.

Concierge team is even worthier. I tried to book transfer to my next destination. The availability was confirmed. But a few hours later it turned out that all vehicles were book by external event attendees! The concierge didn t even try to find another option and was rude.

Service in the restaurants is generally fine but heavily dependent on team members (inconsistent).

I tried all restaurants and found the quality of food to be very average. The most expensive one is Mazi and the worst one in my opinion.

The management of the hotel is totally invisible and not interested in what s going on and what kind of feedback the guests have.

The housekeeping was inconsistent. One day our room was not made until 3 pm.

Furthermore hotel seems to favor the conferences and events not taking into account the comfort of guests. See my case with transfer booking.

The good thing was beach service which was vet friendly and proactive.

Having stayed at more than dozen of St Regis hotels around the world I have unfortunately to conclude that this one was the poorest one and not up to St Regis standards. I d say it s at basics Sheraton level.

Its Marriott category (6) is misleading since it gives you high expectations which are never fulfilled.