BY FAR THE WORST EXPERIENCE IVE EVER HAD IN A VEHI...

BY FAR THE WORST EXPERIENCE IVE EVER HAD IN A VEHICLE PURCHASE!! DO NOT BRING YOUR BUSINESS HERE AND IF YOU DO JUST HOPE AND PRAY THAT IT NEVER NEEDS SERVICE!! ERIC TIPPETT (SERVICE DIRECTOR) BOLD FACE LIED ABOUT THE DIAGNOSES OF MY TRUCK BECAUSE HIS SERVICE TECH TOOK IT FOR A ROAD TEST WHEN THE ENGINE LIGHT WAS BLINKING, I HAD GIVEN THEM A FULL REPORT OF WHY I BROUGHT IT IN AND IT NEVER SHOULD HAVE BEEN ROAD TESTED! IT RESULTED IN CATASTROPHIC ENGINE DAMAGE. HE SUGGESTED I CONTACT MY INSURANCE COMPANY TO SEE IF THEY WOULD COVER IT UNDER A COMPREHENSIVE CLAIM?!?!?! THE TRUCK RAN WHEN I HAD IT DROPPED OFF YET HE SAYS IT WAS HYDROLOCKED DUE TO WATER INGESTION. THE ONLY WATER THE TRUCK HAD SEEN IS RAIN AND WHEN I TOOK IT TO THE CARWASHES!! HYDROLOCKED ENGINES DO NOT RUN!! AGAIN, IT RAN WHEN IT WAS DROPPED OFF. I BOUGHT THE TRUCK ON MARCH 15TH. I DROPPED IT OFF ON JULY 10TH. YES, THATS LESS THAN 4 MONTHS FROM THE DAY I BOUGHT IT. NOW I HAVE A $28,000 TRUCK THAT NEEDS A NEW MOTOR AND THEY REFUSED TO GIVE ME LOANER SO IVE BEEN WITHOUT TRANSPORTATION FOR ALMOST 2 MONTHS. HAD THE TRUCK TOWED TO SOUTH POINT DODGE WHERE THEY CONFIRMED THE TRUCK WAS NOT HYDROLOCKED DUE TO WATER INGESTION?? I HAD A CONVERSATION WITH MIKE TIPPETT AND THE GM MIKE WILSON TO CONFIRM THAT THEY WOULD NOT DO A THING TO REPAIR THE TRUCK AND THATS EXACTLY WHAT THEY OFFERED. NOTHING!!! I HAVE A TWO YEAR OLD SON THAT I CANT TAKE TO DAYCARE, IVE LOST TWO JOBS BECAUSE OF THE WHOLE MESS AND NOW IM FALLING BEHIND ON THE TRUCK PAYMENT. SUCH A NIGHTMARE AND ONE HELL OF A LESSON FROM A DEALERSHIP THAT PRIDES THEMSELVES QUITE A BIT HERE IN CENTRAL TEXAS. DON T MAKE THE SAME MISTAKE I DID!!! TAKE YOUR BUSINESS TO PEOPLE THAT CARE ABOUT MORE THAN THE MONEY THEY MAKE OFF OF YOU. TAKE IT TO A DEALERSHIP THAT ACTUALLY STANDS BEHIND THEIR CLAIM OF SERVICE AFTER THE SALE. MY CREDIT IS TAKING A BEATING AND SEEING THAT I WAS ALREADY REBUILDING MY LIFE AFTER AN UGLY CUSTODY BATTLE IM NO FURTHER AHEAD NOW THAN I WAS THE DAY I BOUGHT THE TRUCK. IM ACTUALLY IN WORSE SHAPE NOW. AGAIN, DONT GET TAKEN TO THE CLEANERS LIKE I HAVE BEEN. THERE ARE PLENTY OF GOOD DEALERSHIPS HERE IN AUSTIN THAT ARE HONEST, HAVE INTEGRITY AND CARE ABOUT THEIR CUSTOMERS. THESE GUYS DON T!!! NOT EVEN A LITTLE!! I WISH I KNEW HOW THEY SLEPT AT NIGHT BECAUSE MY CONSCIOUS DOESNT LET ME DO ANYTHING REMOTELY CLOSE TO WHAT THEY HAVE DONE!! IM DISGUSTED, UPSET, EMBARRASSED AND NOT SURE HOW I AM GOING TO GET OUT OF THIS MESS. THANKS NYLE!! I APPRECIATE YALL SO VERY VERY MUCH!! OH!! DONT LET ME FORGET TO TELL YOU NOT TO PURCHASE ANY EXTENDED WARRANTIES FROM THEM EITHER. THE ONE THEY ROLLED INTO THE PRICE OF MY TRUCK AT $2,770 ISNT EFFECTIVE UNTIL THE TRUCK HITS 100K MILES AND THE FINANCE GUY WILL SHRUG HIS SHOULDERS WHEN YOU INQUIRE ABOUT WHAT IT COVERS. IM TRYING TO GET THAT COST REMOVED FROM MY FINANCED TOTAL NOW. STEER CLEAR EVERYONE!!!

REGRETFUL AS EVER,

EDMUND L RENDON III