Brianne Thomas

Review of Capital Nissan of Wilmington

Poor Customer Service for military members. You he...

Poor Customer Service for military members. You hear all the bad things about car dealerships from jacksonville, so we decided to go to wilmington. The car buying experience went well and we enjoyed our sales rep. But the customer service ENDED there. I called 3 days prior to our temp tag expiring and finance told us that our information had just been sent to dmv (27 days after purchase) and we should receive plates before the temp expired. Here we are, "Expiration Day" no plates. Call dealership, their solution is to wait until Monday. We are both Active Duty Marines who work in Jacksonville. I explained husband could not get on base with expired tags. They said they can't do anything until Monday. I asked how people who buy cars on Saturday get temp tags and they responded "you could buy a new car and get tags" Keep in mind this is Noah, the general manager. No resolution.