This is with reference to the store on North Stree...

This is with reference to the store on North Street.

I took my laptop in as it had suddenly stopped work. Was told by the guy in there that it was probably the power socket and they ought to be able to have it back to me within a couple of working days.

Was told I would receive a phonecall once they had opened my laptop up to let me know exactly what the problem was and how much it would be. This never happened. I rang several times to speak to them, two times when I rang the person who answered the phone hung up on me half way through me trying to explain why I was calling. Each time I rang back I was told they were waiting for parts and would call me when they knew more. This never happened.

After they had had my laptop for over a week I went into the store on a Saturday morning to see what was going on. There was nobody behind the counter or anywhere else in the shop that I could see. I waited for ten minutes and even called through the open door to the back area of the shop a couple of times, but no response. I tried back half an hour later and there was still nobody there.





Now, I'm not telling you what to do, but if I ever have a problem with a computer again, I certainly won't be taking it to Personic.