Abysmal customer service and questionable ethics.

Abysmal customer service and questionable ethics.

I went to Delta Prescription Clinic a few months ago, when the lockdown was in full effect. Instead of my usual 90-day supply, I was handed a 30-day supply, with 2 refills. Their reasoning: there were "shortages" going on (including common, non-flu-related medicines apparently). One may think that requiring 3 trips to a pharmacy rather than 1 goes against the idea of social distancing, but okay.

The next visit, I discover there's a dispensing fee per refill. So not only did I pay through the nose compared to Costco (roughly 2X), I was charged extra for additional refills that my physician or I did *not* request. Customers should be informed of the additional cost they will incur by having their prescription split, and I was not told anything of the sort. It seems to me that they are profiting off the pandemic, which is highly questionable.

For the record, a relative with the same prescription, paid ~$12 at Costco for a 90-day supply, which curiously enough, was not split. I was later told an equivalent 90-day supply would be $23, yet I ended up paying $36 thanks to all the refills.