Louise Horgan

Review of Bayshore Medical Center

I found the staff in the Breast center to be carin...

I found the staff in the Breast center to be caring and professional; they truly make the uncomfortable procedure more bearable.
The front office staff tend to talk to their desktops as opposed to patients; as a hearing aid wearer I had great difficulty hearing her questions and 'robo-answers'. She was very polite once I pointed out my difficulty.
Perhaps in the next diversity training exercise, working with deaf and/or hard-of-hearing folks can be included. If i had walked in with a white cane I would have received treatment specific to my disability. I shouldn't have to wear a card around my neck saying 'I can't hear you' to receive common courtesy of eye contact.